With a view to promoting fruitful partnerships between businesses and social enterprises, Senior Citizen Home Safety Association has actively engaged the private sector for opportunities and new models of collaboration. To extend our service touch points under our ‘Care-on-Call service’, SCHSA has for the first time worked with an insurance company, FWD, to provide systematic support to their customers – both Alzheimer’s patients and their caregivers – under two newly-launched critical illness products (links below). A press conference was held on 26 January to unveil the products. 

Maura Wong, Chief Executive Officer of SCHSA, said at the press conference, “Over the past 25 years, SCHSA’s Care-on-Call Service has offered emergency tele-aid and all-rounded vigilance services to Hong Kong's elderly. Following our recent launch of ‘Care-on-Call Brain Health Navigator Scheme’, FWD is the first insurance company we've worked with to tailor our support services for patients and caregivers for its customers and their families."

Eligible customers diagnosed or suspected to be afflicted with Alzheimer’s for the first time by a registered medical practitioner can be referred to SCHSA for free enrolment of the Dementia Support Package. A Care-on-Call Smartwatch from Senior Citizen Home Safety Association, provided to each dementia patient, allows he or she to reach out for help through the 24/7 all-rounded Care‐on‐Call Service. The Package also offers training programmes within a 12-month period from enrolment to equip patients and their caregivers with a better understanding of the necessary care.

For more details about ‘Care-on-Call Brain Health Navigator Scheme’, please refer to https://www.schsa.org.hk/tc/assistant_and_support/brainhealth/dementia_service/index.html (Chinese only)

For details, terms and conditions of FWD Crisis XDefender, please refer to respective product brochures and policy provisions downloadable at https://www.fwd.com.hk/~/media/Files/FWDHK/pdf/protect/health-accident/critical-illness/Crisis-XDefender-Supreme/CXDSP-Brochure-EN-outline.pdf.

Paul Tse, Chief Marketing Officer of FWD Greater China, Kelvin Yu, Chief Product Officer of FWD Hong Kong & Macau and Maura Wong, Chief Executive Officer of SCHSA (second from right), attended the press conference