Senior Citizen Home Safety Association (‘SCHSA’) will launch tomorrow (1^st May, 2021) eCare Link^®, a new life management mobile app designed for the seniors. With built-in access to 24/7 Care-on-Call Service plus a range of health management functions, eCare Link^® will empower the seniors to enjoy independent living and make health management easy for them. 

According to findings from the Survey on Information Technology Usage and Penetration issued by the Census and Statistic Department in April 2021, 97.2% of persons between 55 to 64 own a smartphone; while the percentage is 68% among those aged 65 or above, showing smartphone use is indeed very common among those aged 55 or above in Hong Kong.

Ms. Maura Wong, Chief Executive Officer of SCHSA said: "As smartphone use has become increasingly essential to the daily lives of more and more seniors, SCHSA is introducing a brand new mobile app, eCare Link^®, designed specifically for this group. Among many functions, this app also offers features that support the health management needs of the silver haired generation.  Our objective is to empower the elderly to enjoy independent living and make health management very easy for them.  At the same time, it  will enhance peace of mind of their family and caregivers.” 

Features of the eCare Link^® app include advanced medication reminder, which uses medicinal images to remind users to take medicine according to a preset schedule. In addition our Care-on-Call Service Call Centre will make outpatient appointments for users of the app and remind them of the appointments. Family members and caregivers can also keep track of the users’ whereabouts, medication status, medical appointment schedule etc. via our eCare Link^® downloaded to their smartphones.

eCare Link^® app works in conjunction with our Care-on-Call Service that offers not only 24/7 emergency support, but also our unique Vigilance Service that keeps watch over our users around the clock.  So family members and caregivers can have peace of mind.

SCHSA’s Vigilance Service includes:

• Proactive detection - If a user has not used or moved his/her smartphone for over a day*, our Call Centre will contact the user or his/her family members to ensure the user is safe.  
• Emergency aid - In emergencies, our Call Centre can remotely activate the telephone function on the user’s smartphone with eCare Link^® app.  This will allow our team to call out for user to respond and proactively assess user’s situation.
• Low power alert – When the smartphone’s power level drops below 20%, our Call Centre will call the user to remind him/her to charge his/her phone to ensure safety.

*The User’s smartphone and eCare Link® app need to be functioning normally. ‘Mobility’ is based on the mobile phone manufacturer's definition.

Monthly fee for eCare Link^® App is HKD 168 with 12 months contract period. From now on until 30 June, new customers who successfully apply and activate the App can enjoy a free-one-month offer. eCare Link^® App hotline: 2975 7250

More on eCare Link^® App (Chinese only) : https://www.schsa.org.hk/tc/assistant_and_support/ecarelink2/index.html

For details of the eCare Link^® mobile app, please refer to the introduction video: https://youtu.be/yDw3FSwz08g

Screen Capture of eCare Link^® 

Care-on-Call Service, operated by Senior Citizen Home Safety Association ('SCHSA'), is a comprehensive 24/7 support service in Hong Kong, covering emergency aid, integrated care, around-the-clock vigilance service, health management, and day-to-day living assistance. 

Care-on-Call Service Scope

Senior Citizen Home Safety Association (‘SCHSA’) was founded in 1996 as a non-profit charitable organisation with a self-financing model. Today it is one of the most established social enterprises in Hong Kong. SCHSA provides Care-on-Call Service, a comprehensive 24/7 support service consisting of emergency aid, integrated care, around-the-clock vigilance service, health management, and day-to-day living assistance. The Association also provides training and workshops to the elderly and their family and caregivers.  In addition, SCHSA’s EasyHome Services provide at-home care to elderly consisting of elderly care, medical escort, house cleaning and rehabilitation services.  SCHSA strives to enable elderly to age in place and lead quality lives independently. SCHSA innovates and leverages technology to deliver people-centric services.